Your privacy is our priority. This document transparently explains how 99play collects, uses, stores, and protects the personal data of every member to the highest security standards.
Six core principles that underpin 99play's privacy policy — all designed to ensure your data remains in safe hands at all times.
All data transmitted between your device and 99play's servers is protected with 256-bit SSL encryption — the same technology used by leading financial institutions worldwide. Your data never travels in the open.
99play never sells, rents, or shares your personal data with any third party for marketing or commercial purposes. Your data belongs to you — we only use it to operate the platform better.
You may access, correct, download, or request the deletion of your personal data at any time through your account settings or by contacting our support team. We believe you have full rights over your own information.
Your personal data is stored on servers protected by multi-layered firewalls and active intrusion detection systems. We only retain data for as long as it is needed for service and legal compliance purposes — no unnecessary data retention.
In the event of any security incident involving your data, 99play is committed to notifying you as promptly as possible in accordance with legal requirements. Transparency is a principle we never compromise on.
Our privacy policy is framed in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing practices comply with the legal provisions established by the Malaysian Government.
This Privacy Policy describes 99play's practices regarding the collection, use, and protection of your personal data. By using our platform, you agree to the terms stated herein. Please read carefully before registering.
99play ("we", "Platform") respects the privacy of every user and member who uses our services. This Privacy Policy is crafted to clearly and transparently explain how we handle your personal data, from the moment you visit our website to when you become an active member of the 99play platform.
This document applies to all services provided through the 99play.bio website, the official 99play mobile app, and any of our official communication channels. This Policy should be read together with Terms and Conditions which together form the complete agreement between you and the platform.
99play operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all personal data we process is handled with full responsibility, transparency, and integrity.
We collect various types of data depending on how you interact with the 99play platform. The following are the categories of data we may collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Required |
| Contact Data | Phone number, email address | Required |
| Financial Data | Bank account number, transaction records | Required |
| KYC Data | Copy of identity card, passport, supporting documents | Required for withdrawal |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game records, betting history, login activity | Automatic |
| Communication Data | Support chat records, emails sent to us | Where applicable |
We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by applicable law.
Your personal data is collected through the following methods:
We never purchase personal data lists from third parties or collect your data without your knowledge. Every instance of data collection is based on a legitimate and transparent purpose.
99play uses your personal data solely for legitimate purposes, including:
We will not use your data for any other purpose without obtaining your consent first, unless required by law.
99play does not sell or disclose your personal data to third parties except in the following circumstances:
All third parties with whom we share data are required to comply with data protection standards at least equivalent to our own, and may only use that data for purposes we have authorised.
99play uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of our platform.
We retain your personal data for as long as your account is active or as long as it is needed to provide services to you. After account closure, the data retention periods are as follows:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.
As a 99play member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have eight fundamental rights over your personal data at 99play.
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of inaccurate or incomplete data through your account settings or by contacting customer support.
You may request the deletion of your data subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
You may withdraw consent for data processing at any time without affecting the validity of prior processing.
You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you are dissatisfied.
The security of your personal data is an absolute priority for 99play. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:
While we take all reasonable precautions, no system can guarantee absolute security. We encourage you to also take protective measures such as using a strong password, enabling 2FA, and not sharing your login credentials with anyone.
The 99play platform may contain links or references to third-party services such as payment providers or game providers. This Privacy Policy applies solely to the 99play platform.
We are not responsible for the privacy practices of any third-party websites or services. We encourage you to read the privacy policy of each platform you visit separately before providing any personal information to them.
99play reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant factors.
When a material change occurs, we will:
Your continued use of the 99play platform after any Privacy Policy changes take effect will be considered your acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your data rights, please contact our Data Protection Officer (DPO) through the following channels:
We aim to respond to all privacy-related enquiries within 5 business days. For more complex requests, we may require up to 30 business days as permitted by law.
Thank you for trusting 99play. We are committed to always respecting your privacy and handling your personal data responsibly, in line with the values of integrity and transparency that are at the core of our platform.
Join millions of members who trust 99play as their preferred online gaming platform in Malaysia. Register today and enjoy a safe, fair, and exciting gaming experience.